People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential.
Explore possibilities to digitalize and automate replies to most frequent enquiriesSelection, adaptation to requirements and implementation of Customer Service Ticketing toolOutline the functional requirements (features) of a Customer Service Ticketing toolAssess potential gaps of the system selected during pre-project phase and produce roadmap to bridge these gaps.Drive the necessary actions to adapt the selected system to requirementsEnsure a system training to be produced either by the vendor selected or by him/herselfDrive roll-out both technical roll-out and end-user trainingDevelop & rollout soft skills trainingReview outcome of pilot training delivered during pre-project phase, adapt content whenever necessary, train additional trainers and further roll-out.
casavi GmbH sucht in München eine/n Technical Customer Service Manager (m/w/d) München/Berlin/Frankfurt a.M./remote (ID-Nummer: 13664324)
Support global sales teams with technical and commercial expertise during tenders and negotiations. Develop business cases and proposals for new service products and drive decision‑making processes.
Support global sales teams with technical and commercial expertise during tenders and negotiations. Develop business cases and proposals for new service products and drive decision‑making processes.
. • Align product strategy with business objectives and growth targets. • Gather and prioritize business and technical requirements. • Work closely with IT and external vendors to deliver product enhancements. • Oversee implementation of new features, processes, and system components. • Conduct product testing, quality checks, and performance evaluations. • Collaborate with Operations, Customer Service, Compliance, Sales, Finance, and Key Account Management. • Maintain alignment with international product teams within DKV Mobility. • Monitor product KPIs and initiate improvements. • Identify automation opportunities and optimize workflows. • Ensure compliance with tax, legal, and regulatory requirements. • Conduct competitive analyses and gather customer feedback. • Support creation of product‑related communication materials.
Customer Service Representative (w/m/d) For 30 years, Brunner´s Personnel Services has been successfully placing skilled professionals and managers in the Munich area. We also specialize in placing technical and engineering professionals. We are a member of the German Association of Personnel Service Providers (GVP). We are looking for a full-time employee for our client in Munich for direct placement.
In doing so, you will act as the central interface between product management, manufacturing, IT, and our electronics manufacturing customers.Training or studies in electronics, electrical engineering, or a comparable technical fieldExperience in electronics manufacturing (e.g., SMT, THT, testing processes, etc.) or related areas (product management, work preparation, production)Ideally, you will have knowledge in one of the following areas: software (Valor Process Preparation, Valor Bom Connector) or machines (e.g., ASM, Fuji, Juki, Panasonic, Mycronics, etc.)IT affinity and knowledge of Windows networks, TCP/IP, databases (SQL, PostgreSQL, MS SQL)Good communication skills and technical understanding in interaction with various departmentsBusiness fluent in written and spoken German and EnglishAs a service-oriented company, creativity and commitment on the part of our employees are particularly important.
Strong mechanical and electrical aptitude with hands-on troubleshooting ability. Ability to diagnose, repair, and resolve mechanical or technical issues. Full understanding of technical drawings, layouts, and system schematics. Knowledge of on‑site safety standards and industrial equipment safety practices.
Strong mechanical and electrical aptitude with hands-on troubleshooting ability. Ability to diagnose, repair, and resolve mechanical or technical issues. Full understanding of technical drawings, layouts, and system schematics. Knowledge of on‑site safety standards and industrial equipment safety practices.
• Conduct planned and ad hoc services to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime. • Ensure safety compliance, and document activities
JT International Germany GmbH sucht in eine/n Technical Services Manager (m/f/d) (ID-Nummer: 13726081)
We value diverse experiences and perspectives and are excited to see what you bring to the role. B.S. degree in Engineering, other technical degree, marketing or business with technical aptitudeEntry Level, 0-2 years of technical experience preferredSAP/ CRM experience is a plusExcellent oral & written communication skillsWorking knowledge of MS Office ProductsStrong critical thinking skillsGreat attention to detail and problem-solving abilitiesPhenomenal teammate who is flexible and adaptableA self-starter with strong work ethicFluent in Spanish is a plusValid driver’s licenseIn return, we offer We believe there is always a better way.
We value diverse experiences and perspectives and are excited to see what you bring to the role. B.S. degree in Engineering, other technical degree, marketing or business with technical aptitudeEntry Level, 0-2 years of technical experience preferredSAP/ CRM experience is a plusExcellent oral & written communication skillsWorking knowledge of MS Office ProductsStrong critical thinking skillsGreat attention to detail and problem-solving abilitiesPhenomenal teammate who is flexible and adaptableA self-starter with strong work ethicFluent in Spanish is a plusValid driver’s licenseIn return, we offer We believe there is always a better way.
Your Profile Bachelor's degree in Business and/or Life Sciences.5 years' experience in a sales or sales-related function.Fluent in both spoken and written English and at least one other international language.Strong technical knowledge of products and IT tools (e.g., CRM).Very strong Project Management skills, excellent negotiation skills and business acumen, high level of Intercultural competence.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Lead High Level Operation / Technical Forums with client leadership High Level mediation in escalation/claims looking for win-win compromises Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
Lead High Level Operation / Technical Forums with client leadership High Level mediation in escalation/claims looking for win-win compromises Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
. ------ Qualifications Associate or Bachelor’s degree in Electronics, Engineering, or a related technical field. 3+ years of experience in depot-level repair or technical service in a high-tech environment. Strong troubleshooting skills in electronics, optics, and mechanical systems.
To succeed, you will need Education: Engineering/science degree or technical equivalent (engineering related job experience) Skills & Knowledge: Skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory Experience with on-site customer facing role Excellent interpersonal, oral, and written communication skills Knowledge of or ability to learn and communicate technical information Ability to create custom solutions to address specific process needs by bringing together the needed company technical resources is a must.
Your Background and Skills Include: Bachelor’s degree in related field required Six years related experience, including program development and management, change management, and training required Strong Technical Claims knowledge in related field required Staff management and motivational capabilities required Strong negotiation skills required Contract Analysis required Excellent written and verbal communications skills at all levels required Strong presentation skills required Strong Business Partner and customer service focus required Trend analysis, quantitative analysis skills required RMIS system and Dbase management experience required Contract language understanding required Professional certification and/or licensure as applicable preferred DHL is an equal opportunity employer.
CANCOM SE sucht in eine/n (Senior) Manager Technical Services (m/w/d) (ID-Nummer: 13561155)
Das komplette Technologie-, Produkt- und Leistungsportfolio des Unternehmens umfasst ganzheitliche Lösungen für Elektronik, Automatisierung und Umwelttechnik und deckt alle Schritte der Wertschöpfungskette in der Eisen- und Stahlproduktion vom Rohstoff bis zum fertigen Produkt ab sowie modernste Walzwerkslösungen für NE-Metalle. Ihre neue Herausforderung Serve as the primary technical and technical-sales contact for converterrelated services (inspection, modernization, process audits, lifecycle management)Conduct independent customer visits worldwide, presenting Primetals Technologies solutions and identifying new business opportunitiesPerform on-site services, including mechanical inspections, condition assessments, and converter fitness checksPrepare and coordinate technical offers for spare parts, inspections, and modernization projectsAnalyze inspection results and prepare professional technical reportsTranslate customer requirements into technical solutions and service conceptsSupport modernization and upgrade planning, including spare parts and maintenance strategiesCooperate closely with internal departments (engineering, sales, purchasing)Execute supplier inspections and provide technical supervision during installation and commissioningPrepare and deliver presentations and training sessions for internal teams and customersContribute to knowledge sharing and development within the converter services network Ihre Kompetenzen ompleted higher technical education (HTL/FH/University) in mechanical engineering, mechatronics, or related fieldSeveral years of practical experience in converter operation, maintenance, or mechanical design — ideally from a steel plant environmentProven hands-on experience and readiness to perform on-site work (inspection, measurement, supervision, commissioning)Strong interest or proven experience in technical sales and customer relationsGood understanding of mechanical, hydraulic, and pneumatic systemsBasic knowledge of converter process and metallurgical principles advantageousKnowledge of AutoCAD, NX (Unigraphics), technical drawingsConfident use of MS OfficeVery good English skills, written and spokenHigh willingness to travel internationally (approx. 20–30%)Proactive, communicative, and solution-oriented personality Unser Angebot / Ihre Benefits Zusätzliche Information (nicht verwendet) https://bewerbungen.vace.at/job/15381?
ERMEWA SA sucht in eine/n Customer Technical Manager (m/w/d) im Bereich Schienengüterwagen (ID-Nummer: 13757408)
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problemAnalyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with engineering, customer service, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipment Associate’s degree or equivalent from 2 year college or technical school; or 6-12 months related experience and/or training; or equivalent combination of education and experience
Local community and general public sales budgets and forecasts: track sales and service performance, prepare and implement country budgets according to group wide guidelines, provide regular reports on sales result, risks and opportunities Your Qualifications Technical /engineering background Formal education: Degree in Business, Sales, Marketing or a related Field. Experience: 8+ years of sales experience, proven track record of achieving sales and business goals at country or regional level Strong experience managing sales and service teams and distributors Deep understanding of local market and business environment Strong leadership and people management skills Excellent negotiation, communication, relationship building and representation skills Financial and commercial acument Fluent in French and English Benefits Innovative and international working environment Challenging and diversified job Working in a highly motivated team Strong company group Attractive remuneration Social benefits Location: Tunis ǀ Tunis ǀ Tunesien
Local community and general public sales budgets and forecasts: track sales and service performance, prepare and implement country budgets according to group wide guidelines, provide regular reports on sales result, risks and opportunities Your Qualifications Technical /engineering background Formal education: Degree in Business, Sales, Marketing or a related Field. Experience: 8+ years of sales experience, proven track record of achieving sales and business goals at country or regional level Strong experience managing sales and service teams and distributors Deep understanding of local market and business environment Strong leadership and people management skills Excellent negotiation, communication, relationship building and representation skills Financial and commercial acument Fluent in French and English Benefits Innovative and international working environment Challenging and diversified job Working in a highly motivated team Strong company group Attractive remuneration Social benefits Location: Tunis ǀ Tunis ǀ Tunesien
What makes you stand out You hold a degree in (Business) Informatics or a comparable qualification and ideally possess certifications such as ITIL v4 or Microsoft/IAM certificates.You have relevant professional experience in IT service management, including incident, change, and release management.Additionally, you bring solid IAM expertise, particularly in identity lifecycle, role and authorization concepts, and recertifications.Furthermore, you have experience in managing service providers as well as in handling SLAs and KPIs.You are also able to transition projects into stable operations in a structured manner and resolve complex issues in Second Level Support.You have strong technical knowledge of IAM tools such as Azure AD/Entra ID and directory services.You are proficient in working with ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and have basic knowledge of interfaces and scripting.Moreover, you work analytically, in a structured and independent manner, and communicate confidently in both German and English.
Your responsibilities: Coordinate assignments for the installation of charging stationsAdvise customers on solutions and technical possibilitiesOnboard new customersProcess charging‑station installations and related kWh tariffs administrativelyAnalyse and improve installation processesServe as a link between planning, sales, logistics, and installersHandle (malfunction) questions regarding charging cards and charging stationsSupport the Sales department regarding price quotations for charging‑station installationsRecord activities in our CRM systems What makes you stand out Availability of at least 32 hours per weekCompleted vocational (MBO) education in a technical or commercial field (and willingness to follow a shortened electrotechnical course)Ability to assess situations and translate them into concrete actions within existing processesStrong communication skillsDriven and eager to learnCoordinating abilityStress‑resistantHands‑on and structured: You know how to take on tasks and complete them, but you also recognise where action is needed or how processes can be improvedFluent in Dutch and English, both spoken and written; French and/or German is a plus What we offer Market‑competitive salaryParticipation in the bonus scheme after 12 monthsAn informal working environment with short lines of communication and a pleasant atmosphere27 vacation days (based on 40 hours)Premium‑free pensionTravel allowanceHybrid‑working options after 6 months (max. 2 days per week from home or fully remote)Free parking at our office in Noordwijkerhout We are looking forward to your application and to applicants who enrich our diverse culture!
HP Inc. sucht in eine/n Technical Customer Assurance Manager (M-F-D) (m/w/d) (ID-Nummer: 13751238)
What you can expect You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently.You will be the central point of contact for all product and application-related technical questions about Cockpit, TMS, FMS, Analytics and DKV LIVE.You will handle enquiries and complaints in a solution-oriented manner and ensure lasting clarification.You will collect and analyse customer feedback and drive the continuous improvement of our support processes.You will identify additional needs and support our customers in selecting suitable digital services for long-term customer loyalty.
Do you have technical expertise, precision and a passion for innovation? Then join us in shaping the next technology hub in the Semiconductor Industry!
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
Your Qualifications Bachelor's degree (B. A.) from four-year college or university in a technical or engineering discipline 7 - 10 years engineering or technical experience involving packaging machinery; or equivalent combination of education and experience.
Your Tasks Visiting customers & Market KHS portfolio Attending exhibitions Preparing and executing customer workshops and road shows Conduct regional market analysis and trends Define local sales strategies for KHS products Canvasing (active marketing) Preparation of budget and binding quotations Clarify and verify commercial and contractual terms (internal/external) Your Qualifications In Mechanical or Electrical Engineering, Project Management or MBA would be an added advantage. Technical Background in Mechanical or Electrical Engineering is an advantage. Knowledge of products and technologies in beverage and packaging industries.
Your Tasks Visiting customers & Market KHS portfolio Attending exhibitions Preparing and executing customer workshops and road shows Conduct regional market analysis and trends Define local sales strategies for KHS products Canvasing (active marketing) Preparation of budget and binding quotations Clarify and verify commercial and contractual terms (internal/external) Your Qualifications In Mechanical or Electrical Engineering, Project Management or MBA would be an added advantage. Technical Background in Mechanical or Electrical Engineering is an advantage. Knowledge of products and technologies in beverage and packaging industries.
Requirements University degree in technical discipline is required (Engineering, Materials Science, Industrial Technologies, or similar). 2–4 years of experience in Product Management, Application Engineering, Technical Marketing, Innovation or Product Development within an industrial B2B environment (preferably with engineered technical products).
，人力资源部, Wendy Wang *At SCHOTT, it’s your personality that counts – not your gender, your identity, or origin.您的简历 Master’s degree in an engineering discipline, science or business administrationMin.5 years in Key Account Management, technical sales/marketing or product management of high engineering content materials & components in an industrial Business-to-Business (B2B) environment.
YOUR TASKS • Organize, conduct, and document safety briefings and site inspections on Nordex construction sites • Advise and support all stakeholders on construction sites in all HSE-related matters • Conduct incident investigations and define necessary corrective actions • Contribute to the development and implementation of HSE programs and further develop the HSE management system • Implement customer specific HSE requirements and ensure compliance • Review documents such as qualification matrices or RAMS • Process HSE tickets and provide clear follow up communication • Participate in meetings with customers, external service providers, and authorities YOUR PROFILE • Several years of experience as an Occupational Safety Specialist on construction sites or equivalent • Completed training in occupational safety or a technical profession is an advantage • Strong assertiveness, organizational skills, and a collaborative mindset • Very good English skills and good German skills (written and spoken) • Willingness to travel regularly to construction sites and wind farms across Germany • Physically fit and certified for working at heights • Valid class B driver’s license
YOUR TASKS • Organize, conduct, and document safety briefings and site inspections on Nordex construction sites • Advise and support all stakeholders on construction sites in all HSE-related matters • Conduct incident investigations and define necessary corrective actions • Contribute to the development and implementation of HSE programs and further develop the HSE management system • Implement customer specific HSE requirements and ensure compliance • Review documents such as qualification matrices or RAMS • Process HSE tickets and provide clear follow up communication • Participate in meetings with customers, external service providers, and authorities YOUR PROFILE • Several years of experience as an Occupational Safety Specialist on construction sites or equivalent • Completed training in occupational safety or a technical profession is an advantage • Strong assertiveness, organizational skills, and a collaborative mindset • Very good English skills and good German skills (written and spoken) • Willingness to travel regularly to construction sites and wind farms across Germany • Physically fit and certified for working at heights • Valid class B driver’s license
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Your Profile Technical background in Electrical, Mechanical, or Electronic systemsStrong planning, organizational, and maintenance coordination skillsProven ability to lead, coach, and develop technical teamsExtensive experience in industrial maintenance and equipment reliability improvementHands-on experience implementing TPM (Total Productive Maintenance) methodologiesProficiency in CMMS systems (SAP PM is considered an asset)Ability to manage emergency situations and conduct root cause analysisExperience in monitoring and improving maintenance KPIs (equipment availability, reliability, cost control)Ability to drive change and continuous improvement initiativesResults-oriented, autonomous, proactive, and accountableFluent in French and English (written and spoken) Your Benefits SCHOTT’s openness to promote your further development is just as great as our additional benefits.
Responsibility It is your responsibility to understand customer project needs and providing fitting solution from Sunfire's product portfolio, as well as technical proposal preparation and close customer contact. You manage the internal cross-functional proposal team of technical and commercial functions and support the account management and business development activities.
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
Supporting the technical clarification of parts identification Works with the Engineering Teams/Disciplines, Procurement and Logistics to ensure that the spares requirements are met.
Technical Sales Manager - Nigeria KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player.
Technical Sales Manager - Nigeria KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player.